Shipping Policy

Last updated: June 3, 2026

Thank you for shopping with Donanova. Below you will find all the information you need about our shipping process.

1. Order Processing (Handling Time)

All orders are processed within 2 business days (Monday to Friday, excluding public holidays) after payment is confirmed. You will receive an email confirmation once your order has been dispatched.

2. Delivery Time

Once dispatched, orders are typically delivered within 3 to 5 business days. Please note that delivery times are estimates and may vary due to carrier delays, peak periods, or circumstances beyond our control.

Estimated total time from order to delivery: 5–7 business days.

3. Shipping Carriers

We work with trusted shipping carriers to ensure your order arrives safely and on time. The carrier used will depend on your location and the size of your order.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight. Any applicable costs will be clearly displayed before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email so you can monitor the progress of your delivery.

6. Shipping Address

Please ensure your shipping address is correct at the time of placing your order. Donanova is not responsible for orders delivered to an incorrect address provided by the customer.

7. Delays & Lost Parcels

If your order has not arrived within the estimated timeframe, please contact us. We will investigate with the carrier and do our best to resolve the issue promptly.

8. International Shipping

We currently ship within the Netherlands and may ship to other EU countries. Any applicable customs duties or import taxes for international orders are the responsibility of the customer.